One lease executed. A lead that never leases carries no charge.
| Event | Service level |
|---|
| New lead | First response within 15 minutes, 24/7 |
|---|
| Showing completed | Follow-up within 2 hours |
|---|
| Complete application | To screening within 1 business day |
|---|
| Screening returned | Recommendation to you within 1 business day |
|---|
| Your decision | Applicant notified within 4 business hours |
|---|
| Approval | Lease sent within 1 business day |
|---|
Leasing guarantee: If first-response times miss the service level on more than 5% of leads in a month, that month's Leasing minimum is waived.